Policies
At Johnson's Upholstery, we are committed to providing quality craftsmanship, exceptional customer service, and a transparent shopping experience. The following policies are designed to help our customers understand our ordering, production, delivery, and privacy practices.
Returns
Custom furniture and special order items are reviewed on a case-by-case basis. Our team is committed to working with each customer to understand their situation and find an appropriate and fair solution whenever possible. A valid proof of purchase is required for all returns, exchanges, or service requests.
Order Cancellations
Customers wishing to cancel or modify an order should contact us as soon as possible. Because many of our products are custom built or specially ordered, cancellation requests are handled on a case-by-case basis. Once materials have been ordered or production has begun, deposits or payments may not be fully refundable.
Damaged or Defective Products
If your order arrives damaged or with a manufacturing defect, please contact us within 48 hours of delivery. Photographs may be requested to assist with the review process. If a manufacturing issue is confirmed, Johnson's Upholstery Co. will work with the customer to determine the most appropriate resolution, which may include repair, replacement, or another mutually agreed solution.
Proof of Purchase
A valid proof of purchase is required for all eligible returns and service requests.
Accepted forms of proof of purchase include:
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Original sales receipt
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Electronic receipt
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Invoice
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Order number
Refunds
Approved refunds will be processed using the original method of payment whenever possible. For custom furniture and special orders, refund amounts may vary depending on the stage of production and materials already committed to the order.
Delivery and service fees are non-refundable.
How to Contact Us
If you have any questions regarding your order, cancellation, return, or warranty concern, please contact our Customer Service team.
Email: Johnsonsupholsteryco@gmail.com
Phone: 416-807-1689
Business Address: 950 Dupont Street, Toronto, Ontario M6H 1Z2